Last updated: November 12, 2025
Privacy Policy
E&G Plumbing Services ("we", "us") respects your privacy. This policy explains what information we collect when you use our website or request our services, how we use it, and your rights.
1. Information We Collect
We collect information you provide directly (name, phone, email, service address, and description of your plumbing issue) when you complete our contact form, call us, message us on WhatsApp, or interact with our chatbot.
We also automatically collect limited technical data: IP address, browser type, pages visited, and aggregated usage data through cookies and similar technologies.
2. How We Use Your Information
- Respond to service requests and schedule appointments.
- Send estimates, invoices, and confirmations.
- Improve our website and services.
- Comply with legal and accounting obligations.
3. Sharing of Information
We do not sell your personal information. We may share it with service providers that help us operate (payment processors, messaging tools, Google Maps) under confidentiality agreements, or when required by law.
4. Retention
We retain customer data for the duration of the service relationship and as required by Florida tax and warranty laws.
5. Your Rights
You may request access, correction, or deletion of your personal data by emailing service@egplumbingnaples.com. We respond within 30 days.
6. Security
We apply reasonable technical and organizational safeguards to protect your information. No system is 100% secure, but access is limited to authorized personnel.
7. Children
Our services are directed to adults. We do not knowingly collect information from children under 13.
8. Changes to This Policy
We may update this policy from time to time. The updated version will be posted on this page with a revised date.
9. Contact
E&G Plumbing Services · 2341 51st Terrace SW, Naples, FL 34116 · +1 (239) 306-2657 · service@egplumbingnaples.com